Frequently Asked Questions
🛍️ Orders & Products
Do you sell ready-made designs or custom products?
We offer both. You can shop from our exclusive ready-to-order collections or create fully personalized products tailored to your idea, occasion, or brand.
What products do you offer?
Our range includes T-shirts, crop tops, full sleeve T-shirts, badges, mugs, fridge magnets, and keychains — all crafted with a focus on quality, finish, and design aesthetics.
What makes your products premium?
We use high-quality materials, vibrant printing techniques, and careful finishing to ensure durability, comfort, and a clean, professional look.
Will the print fade or peel over time?
Our prints are made to last. With proper care, they remain vibrant and intact even after multiple uses/washes.
🎨 Custom Orders
How do I place a custom order?
Simply place your order and share your design idea, reference image, text, or theme with us via the provided contact details or order note.
Can I customize with my own photo or logo?
Yes, you can personalize products with photos, logos, illustrations, or text. Make sure the image quality is high for best results.
Will I get a preview before production for custom orders?
Yes, we share a digital mockup for approval before printing.
How many revisions are allowed?
We offer minor revisions to ensure satisfaction. Major design changes may take additional time and cost.
Can you help me with the design if I don’t have one?
Absolutely. We can assist in creating a basic, clean and aesthetic design based on your idea.
📏 Size & Fit (Apparel)
How do I choose the right size?
A detailed size chart is available on each product page. We strongly recommend checking measurements before placing your order.
Do you offer unisex fits?
Yes, most of our T-shirts and full sleeves come in a relaxed unisex fit.
Can I exchange if the size doesn’t fit?
We currently do not offer size exchanges, so please double-check the size chart before ordering.
🧵 Product Care
How should I wash my T-shirts?
- Wash inside out
- Use mild detergent
- Avoid bleach
- Do not iron directly on print
- Prefer hand wash or gentle machine wash
How do I care for mugs, badges, and other items?
- Avoid harsh scrubbing
- Handle with care to maintain finish
- Keep away from excessive heat or drops
🚚 Shipping & Delivery
How long does order processing take?
All orders are made-to-order. Processing usually takes 2–4 working days.
What is the delivery time?
Delivery typically takes 3–7 working days depending on your location.
Do you offer express delivery?
Currently, we do not offer express shipping, but we always aim to dispatch as quickly as possible.
Will I receive tracking details?
Yes, tracking details will be shared once your order is shipped.
🔁 Returns, Exchanges & Damages
Do you accept returns?
No, we do not accept returns as all products are made-to-order.
Do you offer exchanges?
Exchanges are only applicable in case of damaged, defective, or incorrect items.
What is required to request an exchange?
An unboxing video is mandatory. The video must clearly show the package being opened without cuts.
When should I report an issue?
Within 24 hours of delivery. Requests beyond this timeframe may not be accepted.
What issues are not eligible for exchange?
- Slight colour variations (due to screen differences)
- Minor alignment variations in handmade/custom products
- Incorrect size selection by customer
💳 Payments
What payment methods do you accept?
We accept UPI, debit cards, credit cards, and net banking.
Is Cash on Delivery available?
No, we only accept prepaid orders.
Is my payment secure?
Yes, all payments are processed through secure and trusted payment gateways.
📦 Bulk Orders & Events
Do you take bulk or event orders?
Yes, we cater to bulk orders for birthdays, weddings, college events, corporate gifting, and more.
Is there a discount for bulk orders?
Yes, special pricing is available depending on quantity. Contact us for details.
📩 Support & Contact
How can I contact you?
You can reach us via email (info.thedreamypanda@gmail.com) for support, queries, or custom orders.
What is your response time?
We usually respond within a few hours during working time.